At Perstorp, we believe in improving everyday life – making it safer, more convenient and more environmentally sound. Founded in Sweden in 1881, our focused innovation builds on more than 140 years of experience, representing a complete chain of solutions in organic chemistry, process technology and application development.
Currently we are looking for a process orientated and dedicated customer service executive to support our import and export documentation.
This role will be part of our customer service team, based in Mumbai- Vashi. The incumbent needs to work from office.
Direct interaction and email communication with customer service teams outside India
Amendment in the orders
Updating change in the shipping schedule
Proactively updating the current document status.
Scrutinizing the LC drafts
Shipping lines (Coordination & Communication) outside India
Sending BL/Shipping instructions to forwarders & shipping line
Banking- Scrutiny: LC draft scrutiny – Local & global customers.
Checking - Final LC transmission on bank portal
Preparing the collection letters on the bank portal
Presenting documents against LC
Graduation in any stream, with PG Diploma in Export/Import or Supply Chain Management is preferred.
2-3 years’ experience in independently handling Export/Import Order Management with good knowledge of its documentation in Chemical industry
Excellent communication skills, Good fluency in written & spoken English language
Conversant with SAP sales & distribution module and use of MS Word, Excel & PPT
Knowledge of all export and import related documents.
Customer complaint handling.
Data management with accuracy and data analysis
Customer Service Executive
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