At Perstorp, we believe in improving everyday life – making it safer, more convenient and more environmentally sound. Founded in Sweden in 1881, our focused innovation builds on more than 140 years of experience, representing a complete chain of solutions in organic chemistry, process technology and application development.

Currently we are looking for a process orientated and dedicated customer service executive to support our import and export documentation.

This role will be part of our customer service team, based in Mumbai- Vashi. The incumbent needs to work from office. 

Role: 

• Direct interaction and email communication with customer service teams outside India
• Amendment in the orders
• Updating change in the shipping schedule
• Proactively updating the current document status.
• Scrutinizing the LC drafts
• Shipping lines (Coordination & Communication) outside India
• Sending BL/Shipping instructions to forwarders & shipping line
• Banking- Scrutiny: LC draft scrutiny – Local & global customers.
• Checking - Final LC transmission on bank portal
• Preparing the collection letters on the bank portal
• Presenting documents against LC
  

Requirement:

• Graduation in any stream, with PG Diploma in Export/Import or Supply Chain Management is preferred. 
• 2-3 years’ experience in independently handling Export/Import Order Management with good knowledge of its documentation in Chemical industry
• Excellent communication skills, Good fluency in written & spoken English language
• Conversant with SAP sales & distribution module and use of MS Word, Excel & PPT
• Knowledge of all export and import related documents.
• Customer complaint handling.
• Data management with accuracy and data analysis